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  • 11.What’s the sample lead time?

    Generally, it’s around 7-10 working days, but this is adjustable in certain circumstance.
  • 12.How do you control your quality?

    Form fabric purchasing, fabric-cutting, fabric-embroidering, Printing, stitching, ironing and packing, each process is well checked by our QC, and we are committed to providing customers with products that meet the latest standard of excellence. 
  • 13.Your material can pass the EURO Certificate? Is your US standard / EURO standard?

    You may feel comfortable that our material is environmentally friendly which can pass tests like Reach, SGS, EU standard, etc.
  • 14.Could you advise me your delivery time?

    Usually 25-40 days for quantity below 5000pcs, and mostly it’s depending on your cap style, quantity, and logo artwork workmanship. But we will strictly follow the scheduled dead time to ensure the fast shipping as possible.
  • 15.What’s your shipping method?

    Depending on your requests, we have our own experienced shipping company that can ship by Express like DHL, FedEx, TNT, EMS which is very fast, safe and cost-effective for quantity below 1000pcs.Shipping by air is fast as well, and sea shipping is very cheap bur take longer.
  • 16.Do I have to pay import charges?

    Any customers or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over there charges and can’t predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
  • 17.What payment method you can accept?

    TT bank transfer is more suitable for large amount. Paypal is also offered which your rights & interests will be well kept.
  • 18.What guarantee we can get from you if we place the order with your factory?

    Honestly, we can not give customers any guarantee as business firstly depends on mutual trusts. But time & experience will prove that we are serious and responsible manufacturer, and will always try our best o solve customer’s problems though sometimes it may not our job.(Everything regarding the production will be kept informed to you timely and ask for your approval if something will have be changed because of the reality.)All in all, everything is flexible, and you are dealing with true man not just the dead words!
  • 19.What can I do if something is wrong with me order?

    Please don’t worry and trust we are responsible factory who won’t leave those things behind. Meanwhile we need you to send us pictures so we can better check and know what the problem is, and then try our best to solve the problems effectively & pleasantly with you.
  • 20.Do you have any blank hats for immediate shipping?

    Yes, due to the extremely demands to flat bill hats and many customers seeking for blank hats, we specially have 5 unique styles fashion hats for international marking development, which only $3.78/pc is charged within 20 pcs MOQ, even mix packed.
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